Integrated Talent Management Scorecards

7

MEASURING THE EFFECTIVENESS OF MENTORING PROGRAMS

Michele Beane Ricchiuto

INTRODUCTION

This case study demonstrates how nontraditional learning initiatives, like mentoring programs, can be successfully designed and evaluated using Six-Sigma methodology, statistical analysis, and traditional learning evaluation methods. This case highlights a sales mentoring pilot program that contained unique design elements, which resulted in mentored associates statistically outperforming their peers by 55 percent over eight months.

 

BACKGROUND

Bank of America ...