CONTENTS

 

 

Foreword

Introduction

 

SECTION I Integrated Talent Management

Chapter 1

Integrated Talent Management: A Business Imperative Lynn Schmidt, PhD

Chapter 2

Implementing Integrated Talent Management Scorecards Toni DeTuncq

 

SECTION II Talent Management Initiative Micro Scorecards

Chapter 3

Transforming Talent Acquisition: Developing the Consultant Recruiter Karen Fenstermacher

Chapter 4

Measuring the Impact of Using Job-Specific Competency Models to Determine Professional Development Needs J. Patrick Whalen, PhD

Chapter 5

Transforming the Customer Experience Through a New Conversation Scott A. Heitland and Dr. John R. Miller

Chapter 6

Proven Strategies for Enhancing Performance: A Novel Approach ...

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