Integrating Business Management Processes

Chapter 7Training and Development

7.1 Introduction

Progressive companies are realising the significance of learning for business improvement and for meeting the competitive challenges of the external environment. The process of learning has a broader focus of creating and sharing knowledge. Learning is the acquisition of knowledge by employees who are motivated to apply it for personal development, decision-making and performing tasks more effectively. Traditional training focuses on gaining specific skills to perform tasks. While traditional training programmes are essential, in order to improve employee performance and meet business goals training has to evolve to include an emphasis on learning as well as creating and sharing knowledge. ...