3
Process Discovery and Process Mining
A key step in any intelligent automation project is to understand the business problem. In this chapter, we’ll understand this by establishing a shared knowledge of how the business works and operates today. These details are often known to just a few subject matter experts, or they might be hidden behind an existing system or implementation.
The next key step is to analyze the process for improvement opportunities. Where do bottlenecks exist? Which activities are good candidates for automation?
Finally, before embarking on automation, it’s important to do early validation of your plans, to determine if there will be sufficient gains from automation and a reasonable return on investment (ROI).
We will ...
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