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Intelligent Automation with IBM Cloud Pak for Business Automation
book

Intelligent Automation with IBM Cloud Pak for Business Automation

by Allen Chan, Kevin Trinh, Guilhem Molines, Suzette Samoojh, Stephen Kinder
December 2022
Intermediate to advanced content levelIntermediate to advanced
450 pages
10h 11m
English
Packt Publishing
Content preview from Intelligent Automation with IBM Cloud Pak for Business Automation

7

Workflow for Process Automation

Even though RPA stands for robotic process automation, it is more about task automation, which means helping a worker to perform their tasks. On the other hand, when we want to create an intelligent automation solution that involves multiple workers and systems, we need something that can oversee the orchestration of many activities. This is where workflow automation comes in.

Workflow is about the orchestration of activities that can be performed by humans, robots, and systems. In this chapter, we will use workflow automation to manage a business process of an organization. We will also investigate how RPA bots can work collaboratively with Task and Knowledge workers to maximize efficiency.

Specifically, we ...

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Publisher Resources

ISBN: 9781801814775Supplemental Content