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Processing Refunds
In this chapter, we’ll examine a scenario with the goal of solidifying the concepts presented in this book. This includes how to choose which IA template to use to start development, auditing, kill switches, and more. We’ll analyze the ML requirements of the use case, design a solution, and implement the solution’s structure.
The scenario used throughout this chapter is modeled on the real-life use case of an online retailer. This retailer is looking to automate the approval of refund requests received through email. This use case features multiple ML models, where one is internally developed and the others aren’t. We’ve previously only discussed solution designs for Processes with one ML model, but we’ll see that we can ...
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