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Chapter 1

What is intelligent disobedience?

In the business context, intelligent disobedience is an act performed with the intent to create a better outcome than would be achieved by following standard rules, practices, or current management direction. Intelligent disobedience means valuing outcomes over compliance with existing guidelines and processes, when circumstances permit.

Under normal circumstances, we, as leaders or employees, should do as we are instructed – following standard procedures and working within the parameters of our job descriptions. However, in some circumstances, those rules and processes do not serve our organization’s interests or may create detrimental outcomes for the managers who’ve provided the guidance. In ...

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