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My perspective on leadership changed in a hotel lobby in San José, California. I was alone, waiting for the elevator to whisk me to my room after an unusually long workday. A gentleman with a seeing-eye guide dog walked up and joined the wait.
That was when something extraordinary happened.
An elevator car reached the lobby. A chime announced its arrival, and the doors whooshed open. But the elevator had not landed correctly. The car had stopped about 8 inches below the floor level: an unexpected and potentially hazardous drop for someone entering the elevator. At the same time, what had been a calm and docile guide dog leapt – literally – into action. The seeing-eye dog jumped forward and turned his body 90 degrees, creating ...
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