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Intelligent Disobedience by Philip Zimbardo, Ira Chaleff

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CHAPTER FOUR

Finding Your Voice: Saying “No” So You Are Heard

IN THE LAST CHAPTER, we heard the captain coaching the lieutenant to use a level of voice that would convey his assessment of the situation. If we use too weak a voice, we don’t make enough impact to be taken seriously. If we use too strong a voice, we can be written off as rude, arrogant, or even threatening. Guide dogs are discouraged from barking a warning because doing so frightens people around them.

What is your effective level of voice? Is it always the same, or does it depend on the situation that you are questioning? Is it governed by your personality or by conscious choices you can make? Why is clarifying and grasping this important to Intelligent Disobedience?

In its simplest ...

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