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Intelligent Document Capture with Ephesoft by Clifford Laurin, Michael Muller, Ike Kavas, Pat Myers

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Chapter 7. Tips

Now that you have a thorough understanding of the Ephesoft system, it is time to turn our attention to some items that will prove helpful during the implementation and support of your system. In this chapter, we will provide helpful tips including the following:

  • Troubleshooting
  • Restarting a batch
  • No blank forms for training
  • Setting up Active Directory
  • Setting up e-mail processing

Troubleshooting

In this section we explain common troubleshooting methods for Ephesoft.

Logging

The primary log file for Ephesoft is located here:

C:\Ephesoft\Application\dcma-all.log

Sometimes additional information can be found in these files:

  • C:\Ephesoft\JavaAppServer\logs\catalina.*.log
  • C:\Ephesoft\JavaAppServer\logs\stdout_*.log
  • C:\Ephesoft\JavaAppServer\logs\stderr_.*.log ...

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