book

Interaction Design for Complex Problem Solving

by Barbara Mirel

November 2003

Intermediate to advanced

395 pages

12h 13m

English

Morgan Kaufmann

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SCENARIO: SHOULD WE BREAK INTO A NEW MARKET NICHE?DESCRIBING CONTEXTS AND CONDITIONS SHAPING COMPLEX PROBLEM SOLVINGIDENTIFYING DYNAMICS AND TRAITS OF COMPLEXITYCONCLUSION: REVISITING MARTY AND THE SOFTWARE SUPPORT HE NEEDS
DEFINING USEFULNESSFOCUSING ON COMPLEX PROBLEM SOLVING AT A PRACTICAL LEVELWHAT IS THE DIFFERENCE BETWEEN INQUIRY PATTERNS AND DESIGN PATTERNS?SCENARIO: ANALYZING THE ROOT CAUSES OF A DRUG OVERDOSESUMMARIZING PATTERNS OF INQUIRY AND TASK LANDSCAPES IN THE RCA CASEFOCUSING ON CORE ACTIVITIES WITHIN TASK LANDSCAPESWHAT SENSEMAKING ACTIVITIES CHARACTERIZE COMPLEX PROBLEM SOLVING?FOCUSING ON COMPLEX PROBLEM SOLVING OBJECTIVES FOR CORE ACTIVITIESCONCLUSIONS: HIGHER-ORDER NEEDS VERSUS SUPPORT DELIVERED
UNDERSTANDING AND RETHINKING ASSUMPTIONSGATHERING DATA ABOUT USERS AND THEIR WORKANALYZING AND SYNTHESIZING DATAMODELING USERS’ WORKCONCEPTUALIZING DESIGNSCONCLUSIONS: PUTTING IT TOG?THER
SCENARIO: CRISIS IN A CORPORATE INTRANETDETECTING PROBLEMS AND MAKING REPAIRS FOR IMMEDIATE RELIEFDESIGN TEAM SCENARIO: ANALYZING AND MODELING CONTEXTUAL DATADESIGN TEAM STORY: CONCEPTUALIZING DESIGNDESIGNING DIFFERENTLY BY CREATING INTEGRATED AND CONSOLIDATED MODELSDESIGNING DIFFERENTLY: CAPTURING CONTEXTUAL INFLUENCESCONCLUSIONS
PRELUDE TO A STORY: LOOKING AT ONLY SELECT PARTS OF THE TEAM’S EFFORTSINTRODUCTION: REGROUPING AND DECIDING HOW TO REDESIGNANALYZING WHAT TROUBLESHOOTERS DO TO VALIDATE A PROBLEMANALYZING WHAT TROUBLESHOOTERS DO TO BOUND AND FORMULATE A PROBLEMCONCEPTUALIZING DESIGNS FOR SAVING, COMMENTING ON, AND RECALLING VIEWSCONCEPTUALIZING DESIGNS FOR FINDING AN ENTRY POINTCONCLUSIONS
SOLVING PRODUCT MIX PROBLEMSSCENARIO: DECIDING THE BEST MIX OF SHORTENING AND OILS FOR A WESTERN CHAINCREATING MODELS OF WORK THAT CAPTURE SUPPORT FOR PROBLEM SOLVING NEEDSCONCLUSIONS
MAKING COMPARISONS“WHAT DO I SEE AND WHAT DOES IT MEAN?”GETTING FROM HERE TO THERE IN TASK LANDSCAPESPERFORMING COMPLEX QUERIES VISUALLY WITH UNCOMPLICATED INTERACTIONSCOMPOSING IN TANDEM WITH CUMULATIVE DATA ANALYSISCONCLUSIONS
SCENARIO: MAKING DECISIONS IN A MEDICATION PASSWHAT SUPPORT DOES KATHERINE NEED AND WHAT DOES SHE GET?ADOPTING DESIGN ASSUMPTIONS ABOUT SOCIO-TECHNICAL SYSTEMS OF WORKCONTEXTUALLY ANALYZING IN-PATIENT MEDICATION PROCESSESMODELING PATTERNS OF INQUIRY AND TASK LANDSCAPESPREPARING FOR CONCEPTUAL DESIGN: RECOGNIZING THE POLITICS OF CHOICESCONCEPTUALLY DESIGNING SUPPORT FOR INTEGRATING DIVERSE INFORMATIONCONCEPTUALLY DESIGNING SUPPORT FOR WORKING IN AN ELECTRONIC “PLACE”CONCLUSIONS
STEP 1: ORIENTING DESIGN THINKING TOWARD USEFULNESSSTEP 2: IDENTIFYING AND DESCRIBING CORE INQUIRY ACTIVITIES IN NEED OF SUPPORTSTEP 3: CONCEPTUALIZING DESIGN FOR USEFUL SUPPORTBRAINSTORMING AND DECIDING ON EFFECTIVE DESIGN CHOICESCONCLUSIONS
CREATING LONG-RANGE PLANS FOR SOFTWARE PRODUCTS AND MARKETSDETERMINING THE SCOPE OF THE SOFTWARECREATING TEAMS, DIVIDING TASKS, AND COMMUNICATINGFORMALLY HANDLING MODIFICATION REQUESTSPOLITICAL POINTS FOR PROMOTING USEFULNESSLOOKING AHEAD: A STRATEGIC PROGRAM FOR USEFULNESS