book

Interaction Design for Complex Problem Solving

by Barbara Mirel

November 2003

Intermediate to advanced

395 pages

12h 13m

English

Morgan Kaufmann

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SCENARIO: SHOULD WE BREAK INTO A NEW MARKET NICHE?DESCRIBING CONTEXTS AND CONDITIONS SHAPING COMPLEX PROBLEM SOLVINGIDENTIFYING DYNAMICS AND TRAITS OF COMPLEXITYCONCLUSION: REVISITING MARTY AND THE SOFTWARE SUPPORT HE NEEDS
DEFINING USEFULNESSFOCUSING ON COMPLEX PROBLEM SOLVING AT A PRACTICAL LEVELWHAT IS THE DIFFERENCE BETWEEN INQUIRY PATTERNS AND DESIGN PATTERNS?SCENARIO: ANALYZING THE ROOT CAUSES OF A DRUG OVERDOSESUMMARIZING PATTERNS OF INQUIRY AND TASK LANDSCAPES IN THE RCA CASEFOCUSING ON CORE ACTIVITIES WITHIN TASK LANDSCAPESWHAT SENSEMAKING ACTIVITIES CHARACTERIZE COMPLEX PROBLEM SOLVING?FOCUSING ON COMPLEX PROBLEM SOLVING OBJECTIVES FOR CORE ACTIVITIESCONCLUSIONS: HIGHER-ORDER NEEDS VERSUS SUPPORT DELIVERED
UNDERSTANDING AND RETHINKING ASSUMPTIONSGATHERING DATA ABOUT USERS AND THEIR WORKANALYZING AND SYNTHESIZING DATAMODELING USERS’ WORKCONCEPTUALIZING DESIGNSCONCLUSIONS: PUTTING IT TOG?THER
SCENARIO: CRISIS IN A CORPORATE INTRANETDETECTING PROBLEMS AND MAKING REPAIRS FOR IMMEDIATE RELIEFDESIGN TEAM SCENARIO: ANALYZING AND MODELING CONTEXTUAL DATADESIGN TEAM STORY: CONCEPTUALIZING DESIGNDESIGNING DIFFERENTLY BY CREATING INTEGRATED AND CONSOLIDATED MODELSDESIGNING DIFFERENTLY: CAPTURING CONTEXTUAL INFLUENCESCONCLUSIONS
PRELUDE TO A STORY: LOOKING AT ONLY SELECT PARTS OF THE TEAM’S EFFORTSINTRODUCTION: REGROUPING AND DECIDING HOW TO REDESIGNANALYZING WHAT TROUBLESHOOTERS DO TO VALIDATE A PROBLEMANALYZING WHAT TROUBLESHOOTERS DO TO BOUND AND FORMULATE A PROBLEMCONCEPTUALIZING DESIGNS FOR SAVING, COMMENTING ON, AND RECALLING VIEWSCONCEPTUALIZING DESIGNS FOR FINDING AN ENTRY POINTCONCLUSIONS
SOLVING PRODUCT MIX PROBLEMSSCENARIO: DECIDING THE BEST MIX OF SHORTENING AND OILS FOR A WESTERN CHAINCREATING MODELS OF WORK THAT CAPTURE SUPPORT FOR PROBLEM SOLVING NEEDSCONCLUSIONS
MAKING COMPARISONS“WHAT DO I SEE AND WHAT DOES IT MEAN?”GETTING FROM HERE TO THERE IN TASK LANDSCAPESPERFORMING COMPLEX QUERIES VISUALLY WITH UNCOMPLICATED INTERACTIONSCOMPOSING IN TANDEM WITH CUMULATIVE DATA ANALYSISCONCLUSIONS
SCENARIO: MAKING DECISIONS IN A MEDICATION PASSWHAT SUPPORT DOES KATHERINE NEED AND WHAT DOES SHE GET?ADOPTING DESIGN ASSUMPTIONS ABOUT SOCIO-TECHNICAL SYSTEMS OF WORKCONTEXTUALLY ANALYZING IN-PATIENT MEDICATION PROCESSESMODELING PATTERNS OF INQUIRY AND TASK LANDSCAPESPREPARING FOR CONCEPTUAL DESIGN: RECOGNIZING THE POLITICS OF CHOICESCONCEPTUALLY DESIGNING SUPPORT FOR INTEGRATING DIVERSE INFORMATIONCONCEPTUALLY DESIGNING SUPPORT FOR WORKING IN AN ELECTRONIC “PLACE”CONCLUSIONS
STEP 1: ORIENTING DESIGN THINKING TOWARD USEFULNESSSTEP 2: IDENTIFYING AND DESCRIBING CORE INQUIRY ACTIVITIES IN NEED OF SUPPORTSTEP 3: CONCEPTUALIZING DESIGN FOR USEFUL SUPPORTBRAINSTORMING AND DECIDING ON EFFECTIVE DESIGN CHOICESCONCLUSIONS
CREATING LONG-RANGE PLANS FOR SOFTWARE PRODUCTS AND MARKETSDETERMINING THE SCOPE OF THE SOFTWARECREATING TEAMS, DIVIDING TASKS, AND COMMUNICATINGFORMALLY HANDLING MODIFICATION REQUESTSPOLITICAL POINTS FOR PROMOTING USEFULNESSLOOKING AHEAD: A STRATEGIC PROGRAM FOR USEFULNESS

Content preview from Interaction Design for Complex Problem Solving

ABOUT THE AUTHOR

Barbara Mirel is a visiting associate professor and research investigator in the School of Information at the University of Michigan. She teaches information visualization and continues her research in projects related to complex problem solving. She has co-directed a joint academic degree program in Computer Science and Liberal Arts and has been a senior manager of human factors at a data visualization software company, a Member of the Technical Staff at Lucent Technologies, and Director of User Experience at Scient Corp. With teammates, she holds a patent for Visual Discovery design. Barbara is the recipient of numerous research grants for usability studies and has worked as a consultant to Fortune 500 companies across the ...

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Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences

Publisher Resources

ISBN: 9781558608313

Interaction Design for Complex Problem Solving

by Barbara Mirel

ABOUT THE AUTHOR

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

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Publisher Resources

ABOUT THE AUTHOR

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,and much more.

You might also like

Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences

Thoughts on Interaction Design, 2nd Edition

Product Design vs. Design Thinking

Problem Solving, 2nd Edition

Publisher Resources

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.