Interdisciplinar y Behavior and Social Sciences – Lumban Gaol (Ed.)
© 2015 Taylor & Francis Group, London, ISBN 978-1-138-02735-0
Improving service contract management with availability and negotiation
H. Husniah
Department of Industrial Engineering, Langlangbuana University, Bandung, Indonesia
A.K. Supriatna
Department of Mathematics and Life Sience, Padjadjaran University, Bandung, Indonesia
B.P. Iskandar
Department of Industrial Engineering, Bandung Institute of Technology, Bandung, Indonesia
ABSTRACT: This paper deals with a maintenance service contract for a warranted product. A situation where
an agent offers more than one service contract options is considered and the optimal option is selected by
the owner of equipment (a company). This case ...