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Internal Communication in the Age of Artificial Intelligence
book

Internal Communication in the Age of Artificial Intelligence

by Monique Zytnik
May 2024
Intermediate to advanced content levelIntermediate to advanced
196 pages
4h 40m
English
Business Expert Press
Content preview from Internal Communication in the Age of Artificial Intelligence

CHAPTER 3

Foundation: The Basics You Can’t Miss

A Conversation Is a Dialogue, Not a Broadcast Message

I explained the sender–receiver model to a dear friend last night who was trying to have a conversation with her son, but it wasn’t working.

Sandra’s grown son was having a tough time finding a job. She’d sent him a lengthy e-mail—firstly, e-mails should never be too long and never be swamped with multiple question marks and exclamation marks, or start with “Do you need a therapist.” The e-mail was a few pages long, a generous scroll down to the end. Anyway, surprisingly, or not, she hadn’t had a response from him for nearly a week and wanted to e-mail him more information. I took a calming breath and explained.

At its simplest, the sender–receiver ...

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Publisher Resources

ISBN: 9781637426050