■Outsourcing as a business phenomenon has its roots in David Ricardo’s theory of comparative
advantage—it is the process of transferring recurring business activities to a low-cost supplier
outside the business.
■The major drivers of outsourcing have been a low-wage-seeking English-speaking workforce;
developments in technology; changes in the regulatory environment and institutional and infra-
structural developments.
■A firm’s decision to outsource certain business processes depends on the ability to standardize
and digitize certain functions, cost considerations and market size.
■The Indian Software ...
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