10.4 Incident handling procedures 261
We start out with an incident. The incident is detected or
reported into the system.
A focal point contact will review the incident and decide on the
severity of the incident (may consult with other members on the
needed course of action).
A severity will be assigned. The level of response will reflect the
severity of the incident.
The required team members will be contacted and the needed
action will be implemented.
An initial fix may be required. If so, the fix will be attempted. If
not, a permanent solution will be developed and implemented.
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