6Nonverbal Communication

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Learning Objectives

By the end of this chapter you should be able to:

• List four categories of body language.

• Explain the importance of alignment between verbal and nonverbal communication.

• Observe your own body language habits.

• Explain the communicating power of examples.

A POWERFUL BUT UNSPOKEN LANGUAGE

You’ve probably been in situations in which you detected contradictions in another’s communication: “He said he was happy with the changes we made, but he sure didn’t look happy to me.” In these situations, which did you believe? What was said, or what you observed? In most cases, body language speaks more loudly ...

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