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Interpersonal Communication Skills in the Workplace, Second Edition by Richard Luecke, Jeffery H. Davis, Perry McIntosh

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10Techniques that Generate New Ideas and Solutions

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Learning Objectives

After reading this chapter you should be able to:

• Identify the goals of dialogue.

• Describe how brainstorming is conducted.

• Identify the four key rules of brainstorming.

• List the two virtues of nominal group technique relative to brainstorming.

THE ROLE OF COMMUNICATIONS IN GENERATING IDEAS AND SOLUTIONS

Have you ever been in a work situation where you had some but not all of the information and skills need to get the job done? What did you do in that situation? Well, you probably went looking for someone who could fill in the missing pieces. And when you found that ...

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