11Communicating in the Multicultural Workplace


Learning Objectives

By the end of this chapter you should be able to:

• Describe workplace problems caused by language differences, and explain how they can be addressed.

• Identify two ways to increase your sensitivity to body language differences.

• List and explain Hofstede’s four dimensions of cultural difference.

• Discuss how communications differ in low- and high-context cultures.


Ever since our species appeared on the African savannahs well over a million years ago, people have been on the move, first across the African continent, then to Eurasia some 80,000 years ago. Anthropologists ...

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