Interpersonal Communication Skills in the Workplace, Second Edition

11Communicating in the Multicultural Workplace

Learning Objectives

By the end of this chapter you should be able to:

• Describe workplace problems caused by language differences, and explain how they can be addressed.

• Identify two ways to increase your sensitivity to body language differences.

• List and explain Hofstede’s four dimensions of cultural difference.

• Discuss how communications differ in low- and high-context cultures.

PEOPLE ON THE MOVE

Ever since our species appeared on the African savannahs well over a million years ago, people have been on the move, first across the African continent, then to Eurasia some 80,000 years ago. Anthropologists ...