11Communicating in the Multicultural Workplace
By the end of this chapter you should be able to:
• Describe workplace problems caused by language differences, and explain how they can be addressed.
• Identify two ways to increase your sensitivity to body language differences.
• List and explain Hofstede’s four dimensions of cultural difference.
• Discuss how communications differ in low- and high-context cultures.
PEOPLE ON THE MOVE
Ever since our species appeared on the African savannahs well over a million years ago, people have been on the move, first across the African continent, then to Eurasia some 80,000 years ago. Anthropologists ...