11Communicating in the Multicultural Workplace

images

Learning Objectives

By the end of this chapter you should be able to:

• Describe workplace problems caused by language differences, and explain how they can be addressed.

• Identify two ways to increase your sensitivity to body language differences.

• List and explain Hofstede’s four dimensions of cultural difference.

• Discuss how communications differ in low- and high-context cultures.

PEOPLE ON THE MOVE

Ever since our species appeared on the African savannahs well over a million years ago, people have been on the move, first across the African continent, then to Eurasia some 80,000 years ago. Anthropologists ...

Get Interpersonal Communication Skills in the Workplace, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.