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Interpersonal Communication Skills in the Workplace, Second Edition by Richard Luecke, Jeffery H. Davis, Perry McIntosh

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Glossary

360-degree feedback    A system of providing employees with feedback not only from their bosses, but from other employees with whom they interact in the course of their duties, primarily their peers and own subordinates

Advocacy    The act of supporting a cause or proposal

Body language    Gestures, postures, and facial expressions

Brainstorming    A method of soliciting ideas from a group of individuals in rapid fashion that does not examine ideas as they emerge

Coaching    An interactive process that aims to correct a performance problem or develop an employee’s skills

Command and control    A model of management in which information relative to customers and operations flows upward through the chain-of-command to the top, where decisions ...

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