360-degree feedback A system of providing employees with feedback not only from their bosses, but from other employees with whom they interact in the course of their duties, primarily their peers and own subordinates
Advocacy The act of supporting a cause or proposal
Body language Gestures, postures, and facial expressions
Brainstorming A method of soliciting ideas from a group of individuals in rapid fashion that does not examine ideas as they emerge
Coaching An interactive process that aims to correct a performance problem or develop an employee’s skills
Command and control A model of management in which information relative to customers and operations flows upward through the chain-of-command to the top, where decisions ...