Interpersonal Skills for Portfolio, Program, and Project Managers

Preface

Interpersonal issues tend to be the most frustrating aspect of the work portfolio managers, program managers, and project managers do. For the project manager, interpersonal issues can hinder project success, especially in terms of meeting the project‧s schedule and budget. They can also jeopardize achieving customer satisfaction with the project‧s scope and quality requirements. In program management, interpersonal issues can get in the way of the delivery of benefits not only from the individual projects that constitute the program but also more importantly, from the program as a whole. They can also interfere with governance approval and the ability to meet and manage stakeholder expectations. The overall value of the program‧s deliverables ...