I wish to thank all of the people who encouraged me to write this book. Many of my funeral director friends throughout the United States and Canada have been supportive of my efforts to make a contribution to funeral service. Without them, this text would not have become a reality. Particular thanks go to Ken Parson and Garl Matchett who stimulated my initial interest in working with funeral directors.

Special thanks also go to participants in my workshops who have helped me explore and expand my thinking. They have helped me refine these materials to the point of maximum effectiveness for the learner.

The greatest debts of gratitude are owed to my wife, Susan, and daughter, Megan, for their understanding, patience, tolerance, ...

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