Interpersonal Skills Training

TABLE OF CONTENTS

DEDICATION

ACKNOWLEDGEMENTS

FOREWORD

LIST OF ACTIVITIES

LIST OF FIGURES

PART I  RECOGNIZING THE ROLE OF INTERPERSONAL SKILLS

1.     WHY THIS BOOK?

A Focus on Service

Format of Text

A Challenge from the Author

Reference

2.     ACKNOWLEDGING THE NEED FOR INTERPERSONAL SKILLS IN THE FUNERAL HOME

Why Be a Funeral Director

Essential Personal Qualities

Interpersonal Skills and Changes within Funeral Service

Potential Role Conflict between Helper and Business Person

Interpersonal Skills Training Is Vital to the Future of Funeral Service

Summary Outcomes of Chapter

References

3.     CHARACTERISTICS OF THE HELPING FUNERAL DIRECTOR

Helping Characteristics

1. Empathy

2. Respect

3. Warmth and Caring

4. Genuineness

A Brief Review of Helper ...