CHAPTER 8
SKILL THREE: CLARIFYING
1. DEFINE THE SKILL
a. Clarifying is the process of bringing vague content in the interaction into clearer focus or understanding.
b. Clarifying goes beyond paraphrasing because you make a guess about the person’s basic message and restate it.
2. IDENTIFY PURPOSES FOR USING THE SKILL
a. To allow you to clear up vague and confusing messages. In other words, it helps you make sense of what someone has said.
b. To enable both you and the person you are trying to help to have an increased understanding of what is being said.
c. To communicate to the person that you are trying to understand his or her basic message. You are listening; you are aware and concerned.
3. ENHANCE UNDERSTANDING OF THE SKILL
When ...
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