Intranets: a Guide to their Design, Implementation and Management

Chapter 11Content Management Issues

This next section highlights some of the technologies used to manage the storage and retrieval of the organisation’s intellectual assets.

The Internet has often been described as the world’s biggest library. Others, presumably information workers (?), have agreed and added‘…yes, but with all the books thrown on the floor!’.

The problem with Intranets is that, these too can become just as unwieldy as the Internet to navigate and can provide significant barriers to retrieving desired information. In a recent survey of IT users conducted by the UK National Computing Centre (1999), over half of the respondents regarded the keeping of Intranet content up-to-date as a major problem and one-third also regarded the ...