Chapter 16Groupware
What is Groupware?
Groupware is the term generally used to describe software packages that provide a collaborative work environment for use by employees. Either to allow group communication, decision-making, document sharing or generation, or to provide a means of allowing different parts of an organisation to work through a business process in a shared electronic environment, which would traditionally have been worked through using paper-based systems or face-to-face communications.
Two distinct forms of communication are usually in evidence in Groupware products. These are asynchronous and synchronous.
Asynchronous communication occurs when there is a time delay in the communication process and the individuals or groups ...
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