Index

acceptance of workflow products 96

access, barriers to 25-8

access points 25

cultural aspects 25-6

Xerox case study 26-8

Activelntranet Pic. 57

Adshead, A. 33

Alcatel 31

America Online 141

American Management Association 125

analysts, and workflow 95

Anderson, T. 34,35

Anton, K. 72

Application Service Providers (ASPs) 135-7

Argogroup 135

Argyll Consultancies 142

Ark, W.S. 145

Arthur Andersen case study 120-1

Aslib 4

AT&T 113,141

August, V. 36

authoring software 57-8

Autonomy 33,34

AvantGo 134

Axent Technologies 129

bandwidth, increasing 147

Becker, A. 5, 84,146,147

Bell Atlantic Corporation 50, 89-90

Bentley, R. 27

Bernard, R. 7

Bevan, S. 45

BG Group Pic 133

Billings, E. 13

Blackmore, P. 33, 37, 45, 50, 89

Blakeman, K. 45

Blakey, K. ...

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