This chapter is dedicated to different business scenarios in which chatbots can be implemented to gain business benefits. In this chapter, we look at various business challenges that can be resolved by implementing chatbots and then we examine the benefits of chatbots. Last, we see how chatbots enhance the customer experience.
Traditional Business Scenario
Today, businesses have become very dynamic, and the customer experience itself is a big challenge for organizations because of competition in the marketplace. Let’s look at some examples of challenges in the retail industry. ...
