© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
A. KhanIntroducing Microsoft Copilot for ManagersInside Copilothttps://doi.org/10.1007/979-8-8688-0419-9_15

15. Microsoft Copilot for Service with Salesforce

Adeel Khan1  
(1)
Singapore, Singapore
 
15.1 Copilot for Service Experience
15.1.1 First Login
15.1.2 Email Summary with CRM Context
15.1.3 Draft an Email Response with CRM Context
15.1.4 CRM Actions from Copilot for Service Pane
15.1.5 Teams with Copilot for Service
15.2 Summary

Salesforce is a global customer relationship management (CRM) platform that connects companies and customers. As discussed earlier in Copilot for Service, it's a unified CRM platform that allows all your organization’s various departments, ...

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