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Invaluable Knowledge by William J. ROTHWELL

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4.Developing Technical and Professional Workers

Preserving and leveraging the valuable knowledge of technical and professional workers requires a strong organizational commitment to employee development. It is critical to develop the talents of knowledge workers so that their contributions are informed and planned by the latest knowledge. People should be given opportunities to share ideas and learn from each other. Without a commitment to development, managers will not establish a climate in which workers are encouraged to pass on the knowledge they have gained from experience or create new knowledge through individual reflection or group interaction. In addition, because most of the knowledge worth transferring is gained from experience, managing ...

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