Chapter 1

1. “About the Professional, Scientific, and Technical Services sector,” 2009. Accessed January 26, 2010;

2. M. Boisot, “The Creation and Sharing of Knowledge,” in The Strategic Management of Intellectual Capital and Organizational Knowledge, eds. C. W. Choo and N. Bonits (New York: Oxford University Press, 2002), p. 67.

3. George Santayana, Life of Reason, Reason in Common Sense (New York: Scribner’s, 1905), p. 284.

4. William J. Rothwell, “The Secret Crisis: Managing the Loss of Institutional Memory,” Link & Learn e-newsletter. Accessed June 25, 2010; = LinkLearn08-EM7.

5. William ...

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