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Inverting the Paradox of Excellence
book

Inverting the Paradox of Excellence

by Vivek Kale
July 2014
Intermediate to advanced content levelIntermediate to advanced
442 pages
21h 44m
English
Productivity Press
Content preview from Inverting the Paradox of Excellence
89Variations and Enterprise Excellence
5.1.2.4.1 Becoming Future-Enabled at Charles Schwab
In December 1998, Charles Schwab’s market capitalization rst surpassed that of Merrill Lynch,
$25.5–$25.4 billion. Merrill had $11.4 billion in equity versus Schwab’s $1.9 billion; $1.5 trillion in
customer assets versus Schwab’s $600 billion; and 66,000 employees versus Schwab’s 17,400. But
Schwab was worth more to investors. To the uninformed, it might have appeared to be an overnight
e-commerce success, but Schwab’s success was the result of decades of often frustrating efforts to
achieve a breakthrough in the brokerage business.
Charles (Chuck) Schwab started his business in 1971 with a mission of providing individual
investors with low-cost, high-qua ...
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Publisher Resources

ISBN: 9781466592162