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Inverting the Paradox of Excellence
book

Inverting the Paradox of Excellence

by Vivek Kale
July 2014
Intermediate to advanced content levelIntermediate to advanced
442 pages
21h 44m
English
Productivity Press
Content preview from Inverting the Paradox of Excellence
129Variations and Enterprise Excellence
often erroneous or misleading because customer needs are often complex, subtle, and fast changing,
thus rendering the gathered information to be invalid, incorrect, incomplete, or ambiguous. Since
customers often rm up their needs while using new products or services, tapping into the innova-
tiveness and imagination of customers can generate tremendous value. Technologies, by deploying
user-friendly toolkits, enable management via the value co-creation systems and processes to lever
possibly the largest and most effective source of experimentation capacity: the customer. Co-creation
of products or services could not only result in faster development of offerings better suited to their
needs, but unfettere ...
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Publisher Resources

ISBN: 9781466592162