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6
Sources of Variations
This chapter looks at sources of variations that an enterprise can employ for achieving business
excellence, namely, inventions, imitations, and innovations. The chapter has three parallel running
tracks of subsections that describe examples from domains (and functions) ranging from automo-
biles to electronics to computers onto the phenomenon of the Internet and the World Wide Web
(WWW). These illustrate the kind of variations that are instrumental in bringing about the evolu-
tion of markets and enterprises.
The three sections are as follows:
1. Invention or pioneering variations: Lenoir internal combustion engine, A ...