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Inverting the Paradox of Excellence
book

Inverting the Paradox of Excellence

by Vivek Kale
July 2014
Intermediate to advanced content levelIntermediate to advanced
442 pages
21h 44m
English
Productivity Press
Content preview from Inverting the Paradox of Excellence
281
10
UPS
Transformation is in UPS’s DNA. In 1954, when almost all of UPS’s revenues were coming from
thousands of well-known and respected departmental stores, company President Jim Casey made
the call: the company’s future was in the common carrier business.
In the mid-1980s, when UPS was at the very top of its game, it designed a new business model
that included global delivery.
In the late-1990s, after the emergence of Internet and UPS began to thrive as the delivery service
of choice for e-commerce, it again threw out the playbook and decided to embrace a new solutions
strategy.
This allows UPS to be the trusted partner for customers ranging ...
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Publisher Resources

ISBN: 9781466592162