286 Inverting the Paradox of Excellence
1 state and maybe portions of another or 2 complete states. Some large states have two or more
districts. The region manager and region staff provide guidance to all districts in their region. The
district manager and staff are responsible for the service, cost, and the maintenance and develop-
ment of their business within the district.
The district manager remains responsible for the district’s making a prot and is held account-
able for all sorts of production, service, and safety indices—in effect, making decisions that
would get mired in the approval process in many other companies while living and breathing
policies from the corporate policy bible (see the later paragraph in this section). Under the ...