350 Inverting the Paradox of Excellence
13.7 ENTERPRISE BUSINESS PROCESSES
Businesses take inputs (resources) in the form of material, people, and equipment and transform
these inputs into goods and services for customers. Managing these inputs and the business pro-
cesses effectively requires accurate and up-to-date information. For example, the sales function
takes a customer’s order, and the production function schedules the manufacturing of the product.
Logistics employees schedule and carry out the delivery of the product. If raw materials are needed
to make the product, production prompts purchasing to arrange for their purchase and delivery. In
that case, logistics will receive the material, verify its condition to accounting so that ...