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Investing in Your Company’s Human Capital: Strategies to Avoid Spending Too Little—or Too Much by Ph.D. Jack J. Phillips

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Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs?

A Survey for Managers and Executives[1]

Select the response that best describes the situation in your organization and circle the letter preceding the response.

  1. Performance measurements have been developed and are used to determine the effectiveness of:

    1. All human resources (HR) functions

    2. Approximately half of the HR functions

    3. At least one HR function

  2. Major organizational decisions:

    1. Are usually made with input from the HR function

    2. Are usually made without input from the HR function

    3. Are always made with input from the HR function

  3. The return on investment in HR is measured primarily by:

    1. Intuition and perception by senior executives

    2. Observations by management and reactions from participants ...

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