Chapter 7–Cyber-Security and the Customer Experience
One of the challenges with cyber-security is getting the user to understand the potential threats. Not so much now but many years ago people bought a computer thinking it would just work, it would be as intuitive as a calculator. Of course, nothing was further from the truth. Many years ago, a PC would arrive with Word, Excel, PowerPoint and craziest one of all Dbase. If the recipient turned on the computer, they would be faced by either a blank screen or page if using word or a blank spreadsheet if opening Excel. However, nothing was as daunting as Dbases flashing cursor. Yet people did find their way around these hugely uncooperative user interfaces, and went on to use the applications. However, ...
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