iPod & iTunes: The Missing Manual, Fourth Edition

Where to Get Help Online

Apple keeps an online library of technical help articles for the iPod on the Web, along with manuals and details about each new iPod hardware and software update.

• The iPod Service & Support page, which includes links to tips, tricks, tutorials, videos, a Frequently Asked Questions section, user forums, and top tech-support issues for the iPod is at http://www.apple.com/support/ipod. Links along the right side of the page let you select articles appropriate for your specific iPod.

• The iTunes Service & Support page covers known issues with the program for both Windows and Macintosh systems. A crash course in using Apple’s juke-box program is here, plus animated tutorials and How-To articles; all are at http://www.apple.com/support/itunes.

• For problems with billing, downloading, and computer authorization, the direct link to the iTunes Music Store Customer Service Center is http://www.apple.com/support/itunes/musicstore.

• Information about Apple’s own $59 Battery Replacement Service for out-of-warranty iPods with dead or dying batteries is at http://www.apple.com/support/ipod/service/battery.

Specific Help for Sick or Damaged iPods

The Apple Web page for iPod Service is at http://www.apple.com/support/ipod/service. Repairs are free for the iPod’s first year (or two, if you bought the extended iPod AppleCare warranty).

If you’re experiencing an iPod problem that’s not listed or just won’t go away, it may be time to visit the iPod Service Request page and fill out the ...