ISO 22301:2019 and business continuity management – Understand how to plan, implement and enhance a business continuity management system (BCMS)

CHAPTER 9: PERFORMANCE EVALUATION

9.1 Monitoring, measurement, analysis and evaluation

All ISO management system standards include requirements for monitoring, measurement, analysis and evaluation of the management system. Monitoring and measurement play a key role in the continual improvement of the BCMS – if you do not know how the BCMS is performing, you cannot identify areas that could be improved.

The Standard allows the organisation to define the particulars of its measurement programme. You must decide what will be monitored or measured, the monitoring methods you will use, how often measurement or monitoring takes place, who is responsible, and how and when you will analyse and evaluate the results. When deciding what to measure, focus ...