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About the Authors
1 What is Quality?
2 What is a Quality Management System?
2.1 What are the requirments of a Quality Management System?
2.2 What are Quality Control and Quality Assurance?
2.2.1 Quality Control
2.2.2 Quality Assurance
2.3 What are the costs and benefits of having a Quality Management System?
2.4 What is a Quality Manual?
2.4.1 What goes into a Quality Manual?
2.4.2 What does each part of the Quality Manual do?
2.5 What is a Quality Policy?
2.5.1 Mission statement
2.5.2 What policies do I need?
2.5.3 Process-specific policies
2.5.4 How do I know which process-specific policies to produce?
2.6 What is a Quality Procedure?
2.6.1 What is the best way to write a Quality Procedure? ...