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WHAT IS A QUALITY MANAGEMENT SYSTEM?

‘A management system to direct and control an organisation with regard to quality.’ (ISO 9000:2000)

It is the organisational structure of responsibilities, activities, resources and events that together provide procedures and methods of implementation to ensure the capability of an organisation to meet quality requirements.

A successful Quality Management System (QMS) relies on a variety of interactions and inputs within an organisation as indicated in Figure 2.1.

An organisation having a carefully structured QMS can achieve their ultimate goals for Quality Assurance (QA) and Quality Control (QC).

The first thing that ISO 9001:2000 requires is for an organisation to set up and fully document their ...

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