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ISO 9001: 2000 in Brief by Ray Tricker

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8

WHAT ARE THE PURCHASER'S RESPONSIBILITIES?

Quite a number of problems associated with a product's quality are usually the fault of the purchaser! Obviously the purchaser can only expect to get what he ordered. It is, therefore, extremely important that the actual order is not only correct, but also provides the manufacturer or service provider with all the relevant (and accurate) information required to complete the task.

There is little point in trying to blame the manufacturer or service provider when the finished product doesn't come up to expectation because of an unsatisfactory design provided by the purchaser. In certain cases (for example when the requirements of the item cannot easily be described in words), it could be very ...

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