book

ISO 9001:2015 A Pocket Guide

by Steve Watkins, Nick Orchiston

May 2016

Intermediate to advanced

61 pages

English

IT Governance Publishing

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Understanding this dynamic is the foundation of quality management.
Applying a standard
QualityContext of the organisationDocumented informationInputs and outputsInterested partiesProducts and servicesRisk-based thinking
Plan-Do-Check-Act
Clause 5 – LeadershipClause 6 – PlanningClause 7 – SupportClause 8 – OperationClause 9 – Performance evaluationClause 10 – Improvement

Do I have to certify?Certification is an expensive disruptionThere’s so much documentation involvedCertification won’t guarantee qualityCan’t my customers audit my quality processes instead of paying for a certification body?The certification auditor is just looking for problemsMaintaining quality
Green papersTransition toolsGap analysisDocumentation toolkitsConsultancy

Overview

ISO 9001:2015 – A Pocket Guide is a handy reference book that provides an overview of the ISO 9001 quality management standard. This is the perfect introduction to the Standard, and will help ensure the quality of your products and services, increase customer satisfaction, and enhance your business’s efficiency.