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ISO 9001:2015 A Pocket Guide
book

ISO 9001:2015 A Pocket Guide

by Steve Watkins, Nick Orchiston
May 2016
Intermediate to advanced content levelIntermediate to advanced
61 pages
1h
English
IT Governance Publishing
Content preview from ISO 9001:2015 A Pocket Guide

CONTENTS

Introduction

Understanding this dynamic is the foundation of quality management.

Chapter 1: What is a Quality Management System?

Applying a standard

Chapter 2: A Brief History of Quality Management and ISO 9001

Chapter 3: Useful Definitions

Quality

Context of the organisation

Documented information

Inputs and outputs

Interested parties

Products and services

Risk-based thinking

Chapter 4: Requirements of ISO 9001:2015

Plan-Do-Check-Act

Chapter 5: Context of the organization

Clause 5 – Leadership

Clause 6 – Planning

Clause 7 – Support

Clause 8 – Operation

Clause 9 – Performance evaluation

Clause 10 – Improvement

Chapter 6: Certification

Do I have to certify?

Certification is an expensive disruption

There’s so much documentation involved ...

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Publisher Resources

ISBN: 9781849288132