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ISO 9001:2015: Understand, Implement, Succeed! by Paul Palmes, Alka Jarvis

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A. The Quality Management Principles

The 2000 revision of ISO 9001 was an important change from the past, in which an entirely new structure and additional clauses presented much the same challenges as the current 2015 revision. The 2000 revision was disruptive, requiring companies to change clause structure or provide equivalency matrices. The new requirements, which were foundational to the process approach, customer focus, and additional management responsibilities, were in many ways without deep footings to help organizations find value in and reasoning for these changes. The original eight quality management principles (QMPs) were developed to create these footings, but the advent of the high-level structure and the resulting changes within ...

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