ISO 9001:2015: Understand, Implement, Succeed!

C. Documentation

It is necessary to have reliable documentation to either control your work or to provide evidence that work was performed according to pre-established criteria and its results were based on original requirements. Documentation is also helpful for knowledge transfer and training of employees. There are other business reasons for documented information as well. For example, your employees may go on vacation and you may have to do their work and support other related activities in their absence. Often employees leave the company and you need to find a way to continue to do his or her work. Another obvious reason for keeping documentation relates to legal actions: The history of processes that are adhered to and related documented ...