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ISO 9001:2015: Understand, Implement, Succeed! by Paul Palmes, Alka Jarvis

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1. Quality Management Systems: Adding Business Value

The business case for ISO 9001 begins with its central mission—namely, enhancing world trade. ISO 9001 was developed during the same relative time frame as the European common market. Representatives from throughout the world met during the 1970s and 1980s to determine best business practices and requirements for each such practice to ensure consistent and conforming output of goods and services. The underlying principle was and remains a simple idea: Two companies operating in much the same way can expect equal treatment in managing everything from new orders to customer complaints. Of course, developing such a standard is also a rather ideal undertaking. By their very nature, all standards ...

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