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ISO 9001:2015: Understand, Implement, Succeed! by Paul Palmes, Alka Jarvis

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6. Clause 5: Leadership

ISO 9001:2015 reaches higher than previous editions of the standard in relation to management responsibilities. In the past, managers were primarily required to provide resources for the quality management system. The unintended result of this approach was to separate business concerns from quality concerns, though clearly the two have and will always be linked. For those new to the ISO 9001 standard, this change has no relevance, as you will be embarking on a process of developing a system for leaders whose attention is equally devoted to business and quality. In contrast, for those who have developed a separate quality function that primarily interacts with top management through annual management reviews, additional ...

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